Unfortunately we will NOT under declare items on the customs form as these are legally binding documents. If we are randomly audited, we do not want to be placed in a position that jeopardises our business.

Please understand the customs/duties payable for your country if applicable.

AUSTRALIAN ORDERS:

1. Please firstly check your tracking details to determine what the last scan is
2. If it states ‘Ready for processing’, contact us immediately.
3. If it states ‘Delivered’ but you have not received it, please lodge a case with Australia Post to obtain a photo as to where it was delivered to (particularly if it was ‘Left in a safe place’). Please also let us know via email so we can assist in following up.

INTERNATIONAL ORDERS:

1. Please firstly check your tracking details to determine what the last scan was
2. If it states ‘In transit to next facility in SYDNEY WEST NSW’ for over 7 days, please contact us immediately so we can lodge an investigation
3. If it states ‘Cleared and awaiting international departure’, please allow another 5-7 days for the item to be placed on a flight. The next scan should state ‘Flight Departed’.
4. If it states ‘Delivered’ but you have not received it, please identify who is your local post authority. We use ‘Australia Post’ to export packages however, once it has left Australia, your local postal service is responsible for the final delivery. Follow further steps below:

Use the same tracking number and enter your tracking via your local postal service website for accurate updates. You can also initiate online chats with most of them to follow up on packages:

• Singapore
• Hong Kong
• USA
• Germany
• UK

AUSTRALIAN ORDERS:

1. Please check all areas of your property:
   • For apartments, check with your building manager, mail room and neighbours first
   • For houses, check your patio, mail box (sometimes they will unexpectedly squeeze into here if it’s a small pacakge) and ‘safe place’ areas 
2. If still not found, please lodge a case with Australia Post to obtain a photo as to where it was delivered to (particularly if it was ‘Left in a safe place’). Please also let us know via email so we can assist in following up.

INTERNATIONAL ORDERS:

1. Please check all areas of your property:
   • For apartments, check with your building manager, mail room and neighbours first
   • For houses, check your patio, mail box (sometimes they will unexpectedly squeeze into here if it’s a small pacakge) and ‘safe place’ areas 
2. If still not found, identify who is your local post service. We use ‘Australia Post’ to export packages however, once it has left Australia, your local postal service is responsible for the final delivery. Follow further steps below:

Use the same tracking number and enter your tracking via your local postal service website for accurate updates. You can also initiate online chats with most of them to follow up on packages and determine where they left the package:

• Singapore
• Hong Kong
• USA
• Germany
• UK

Exchange postage labels are created manually by us so please allow up to 24 hours to receive them. We hope we are big enough to one day have these labels automated! 

We sure do! Please fill in our Wholesale Registration Form and will get back to you as soon as possible.

1. There is a 10% discount on your first purchase upon joining our newsletter. (Discount excludes products in the New category, all products under the Knee Pad Category, Sale Items, Gift Cards & Return Shipping)
2. If you are on our newsletter list or private Facebook group (join here!), you will receive access to exclusive sales, presales discounts and private sample sales.
3. You can receive 15% off your next purchase upon leaving a review

We have a super detailed size guide (click here) to help customers when you land in between sizes. Generally, you can fit two sizes due to the fabric – they will just give two different looks and you can choose which one you prefer!

We don’t have a store right now but we do offer super flexible 14 day refunds/exchanges if you choose to purchase two sizes so you can try them at home 🙂 Just keep the mailing satchel to return the item you don’t wish to keep.

All prices in AUD. We aim to offer different currencies in the near future!

We always aim to update each product page with an estimated restock date. SALE items will not be restocked at this stage.

We absolutely understand the perks of ‘buy now and pay later’ but our values lie with healthy spending habits. We don’t want anyone spending above their means so we currently only offer traditionally payment methods.

Almost all our pole wear is made from general swimwear fabric (85% Nylon and 15% Elastane) however, the key difference is that all pieces are made with two layers of fabric.

This just means it’s slightly heavier in water if you don’t mind. Also please note the gold hardware on  detailing on some pieces – when exposed to lots of chlorine or salt water over time, it may change colour a little.

You can use this link to locate your nearest post office that can help with printing labels for you: https://auspost.com.au/locate/?services=9