We’re celebrating our birthday with 20% off all full-priced pole wear (excluding new releases)! Because what’s a birthday without spoiling you a little?

The celebration kicks off on Wednesday, 6th November at 6:00pm AEDT and ends Tuesday, 12th November at 11:59pm AEDT. Once it’s over — it’s really over.

All full-priced pole wear (excluding any items in the new category). That means your fave shorts, tops and bodysuits.

Exclusions apply to new releases (Sylvie Black Mesh Bike Shorts, Tokio Satin Pistachio, Axel Liquid Brown), knee pads, outerwear, sale items, gift cards, grip, accessories, and return shipping.

No code, no stress — prices will be marked down across the website.

Not this time, sorry! Birthday Sale discounts can’t be combined with any other offer or discount code.

Full Priced Pole Wear:

Any orders containing products that were specifically marked down (full priced pole wear) for the sale are not eligible for refunds or exchanges i.e. sales are FINAL.

Special Knee Pad Bundle

Note this does NOT include Black or Latte Ultimate Knee Pads and our Boost+ Protection Special Bundle.

If you purchased the special bundle during this period, get in touch (help@tatianaactive.com.au) so we can assist with a manual refund/exchange

Yes — store credit and gift cards can still be used to pay for your order.

Once it’s gone, it’s gone. We produce in small batches to keep quality high (and waste low), so don’t wait around.

Please allow up to 4 weeks for dispatch due to high volumes. Our founder is also currently adjusting to first-time mum life (💛) so we do sincerely ask for your patience. This applies even if you have selected express shipping.

Unfortunately, we can’t make changes once your order has been placed — so make sure everything’s perfect before hitting “complete order.”

Some might return, but many won’t. Just shoot us an email if you would like to check.

Check out our detailed page here about how to submit a refund or exchange depending on your country.

AUSTRALIAN ORDERS:

1. Please check all areas of your property: letterboxes (especially if you live in an apartment as our packages can be small), mailroom, front porch, behind pot plants etc
2. If still not found, please lodge a case with Australia Post to obtain a photo as to where it was delivered to (particularly if it was ‘Left in a safe place’). Please also let us know via email so we can assist in following up.

INTERNATIONAL ORDERS:

1. Please check all areas of your property: letterboxes (especially if you live in an apartment as our packages can be small), mailroom, front porch, behind pot plants etc
2. If still not found, identify who is your local post service. We use ‘Australia Post’ to export packages however, once it has left Australia, your local postal service is responsible for the final delivery. Follow further steps below:

Use the same tracking number and enter your tracking via your local postal service website for accurate updates. You can also initiate online chats with most of them to follow up on packages and determine where they left the package:

• Singapore
• Hong Kong
• USA
• Germany
• UK

1. Please check your junk or spam folder first
2. If you still can't find out, please fill in the contact form or email us.
3. Please avoid using the contact form and FB/IG to ensure requests are not duplicated.

Please check your shopping cart before reaching out to us to ensure your items follow the terms & conditions:

1. Minimum spend of $50 AUD
2. Excludes sale items, gift cards, new releases, all items relating to knee pads and return shipping

Yes we do! We hold a variety of gold hardware pieces of various sizes to ensure there is a replacement part for all styles we release.

Please get in touch with our team via the contact form below and we'll ship out replacement parts at no cost.

We genuinely appreciate you reaching out and choosing to repair the item so we will also provide you a 25% refund on the price paid for your item to assist with repairs <3

We stand by this policy regardless of when you purchased the product. That's our committment to quality.

Unfortunately we can not under declare items on the customs form as these are legally binding documents. If we are randomly audited, we do not want to be placed in a position that jeopardises our business.

Please familiarise yourself with the customs/duties payable for your country if applicable.

AUSTRALIAN ORDERS:

1. Please firstly check your tracking details to determine what the last scan is
2. If it states ‘Ready for processing’, contact us immediately.
3. If it states ‘Delivered’ but you have not received it, please lodge a case with Australia Post to obtain a photo as to where it was delivered to (particularly if it was ‘Left in a safe place’). Please also let us know via email so we can assist in following up.

INTERNATIONAL ORDERS:

1. Please firstly check your tracking details to determine what the last scan was
2. If it states ‘In transit to next facility in SYDNEY WEST NSW’ for over 7 days, please contact us immediately so we can lodge an investigation
3. If it states ‘Cleared and awaiting international departure’, please allow another 5-7 days for the item to be placed on a flight. The next scan should state ‘Flight Departed’.
4. If it states ‘Delivered’ but you have not received it, please identify who is your local post authority. We use ‘Australia Post’ to export packages however, once it has left Australia, your local postal service is responsible for the final delivery. Follow further steps below:

Use the same tracking number and enter your tracking via your local postal service website for accurate updates. You can also initiate online chats with most of them to follow up on packages:

• Singapore
• Hong Kong
• USA
• Germany
• UK

Exchange postage labels are created manually by us so please allow up to 24 hours to receive them. We hope we are big enough to one day have these labels automated! 

We sure do! Register your details here on this form and we'll get back to you within 24 hours with a wholesale guide for approval.

We don’t have a store right now but we do offer super flexible 14 day refunds/exchanges if you choose to purchase two sizes so you can try them at home. Just keep the mailing satchel to return the item you don’t wish to keep.

All prices in AUD. We aim to offer different currencies in the near future!

We absolutely understand the perks of ‘buy now and pay later’ but our values lie with healthy spending habits. We don’t want anyone spending above their means so we currently only offer traditionally payment methods.

Almost all our pole wear is made from general swimwear fabric (85% Nylon and 15% Elastane) however, the key difference is that all pieces are made with two layers of fabric.

This just means it’s slightly heavier in water if you don’t mind. Also please note the gold hardware on  detailing on some pieces – when exposed to lots of chlorine or salt water over time, it may change colour a little.

1. We have a welcome promo for joining our mailing list. 

2. You can receive 10% off your next purchase upon leaving a review or 15% off when you also include a photo/video with your review.

3. If you are on our newsletter list or private Facebook group (join here!), you will receive access to exclusive sales, pre-sales discounts and private sample sales.